In a decisive move to bolster financial security, the Saudi Central Bank (SAMA) has banned local banks from using instant messaging apps like WhatsApp for customer service interactions. The decision stems from concerns over data security, reliability, and potential vulnerabilities posed by third-party messaging platforms.
SAMA’s directive underscores its commitment to safeguarding customer information and maintaining stringent security standards across financial institutions. Banks have been instructed to transition to more secure communication channels, such as in-app Live Chat and AI-powered ChatBot services, ensuring compliance with personal data protection laws.
Additionally, SAMA has mandated extensive employee training across banking branches, customer service departments, and marketing teams to ensure strict adherence to these new regulations.
Crackdown on Financial Fraud and Scam Awareness
In tandem with this security initiative, the Media and Awareness Committee at Saudi Banks has issued a warning about the growing number of fraud cases involving scammers posing as charitable organizations or public figures. These fraudsters exploit social media and messaging apps, using counterfeit documents and forged seals to deceive victims into making fake donations or paying fraudulent fees for financial assistance.
Rima Al Qahtani, head of fraud control at the Arab National Bank, stressed that no legitimate authority demands fees or payments to facilitate charitable donations. She urged customers to rely on secure platforms like the SADAD system for bill payments and to report any suspicious activities to their banks immediately.
This latest directive is part of a broader initiative to combat financial fraud, heighten public awareness, and strengthen cybersecurity defenses across Saudi Arabia’s banking sector. As cyber threats evolve, the nation remains committed to fortifying its financial ecosystem against emerging risks.